Information We Collect

When you work with Futuresparkbridge, we collect information that helps us provide better performance testing and optimization services. Here's what we gather and why:

We don't collect unnecessary personal information. Everything we gather directly relates to providing our services or maintaining our business relationship with you.

How We Use Your Information

Your data serves specific purposes in delivering our performance testing services. We use the information to conduct thorough testing, provide detailed reports, and maintain ongoing communication about your projects.

Performance data helps us identify bottlenecks and optimization opportunities in your applications. We analyze this information to create actionable recommendations that can improve your system's efficiency and user experience.

Communication records help us track project progress and ensure we're meeting your expectations. This includes keeping notes from meetings, documenting decisions, and maintaining a clear history of our work together.

Data Storage and Security

We take data security seriously because your business information deserves protection. Our systems use industry-standard encryption and access controls to safeguard your data both in transit and at rest.

All performance testing data is stored on secure servers with regular backups and monitoring. Access is limited to team members who need the information to work on your projects, and we maintain detailed logs of who accesses what data.

We regularly update our security measures and conduct assessments to identify potential vulnerabilities. While no system is completely immune to threats, we invest significant resources in maintaining robust protection for your information.

Your Rights and Choices

You have several important rights regarding your personal information. Understanding these rights helps you make informed decisions about working with us and managing your data.

To exercise any of these rights, simply contact us using the information at the bottom of this page. We'll respond to your request within a reasonable timeframe and verify your identity before processing any changes.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted partners and service providers who help us deliver our performance testing services effectively.

Cloud hosting providers store and process your data according to strict security standards. Payment processors handle billing transactions securely. Analytics tools help us understand how people use our website to improve the experience.

All third-party partners sign agreements that require them to protect your information and use it only for the specific services they provide to us. We regularly review these relationships to ensure they meet our standards.

Data Retention

We keep your information only as long as needed to provide services, comply with legal requirements, or resolve disputes. This varies depending on the type of data and our relationship with you.

Project data and performance testing results are typically retained for three years after project completion. This allows us to provide ongoing support and reference previous work if you return for additional services.

Communication records and contact information are kept for five years to maintain business relationships and comply with accounting requirements. Website analytics data is automatically deleted after 26 months.

When retention periods expire, we securely delete or anonymize your information so it can no longer identify you personally.

Cookies and Website Data

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our content. These small files help us remember your preferences and analyze website performance.

Essential cookies enable basic website functions like navigation and secure areas. Analytics cookies help us understand which pages are most useful and how we can improve our content. All cookies expire automatically within two years.

You can control cookie settings through your browser preferences. Disabling cookies won't prevent you from using our website, though some features might not work as smoothly.

International Data Transfers

While we primarily operate within Thailand, some of our service providers and backup systems may be located in other countries. When we transfer data internationally, we ensure adequate protection through appropriate safeguards.

These transfers comply with applicable data protection laws and include contractual protections that require the same level of security we maintain domestically. We regularly review international transfer arrangements to ensure continued compliance.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify existing clients via email and post the updated policy on our website.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy occasionally to stay informed about how we protect your information.

Continued use of our services after policy updates indicates your acceptance of the changes. If you disagree with any modifications, please contact us to discuss your concerns.